The first step in active listening is to give your full attention to the speaker. This means setting aside distractions, such as phones, emails, or side conversations and focusing entirely on the person speaking. For instance, if a team member is sharing their concerns about a project, pause what you’re doing and listen carefully. Showing that you value their input encourages them to be honest and open.
Failure to pay attention may cause you to miss key information, leading to poor decisions and strained relationships. Active listening helps you gain a deeper understanding of the situation, which can lead to better outcomes. When people feel that you are fully present in the conversation, they are more likely to trust your leadership and continue sharing valuable insights.
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