One thing we always need to remember is that teams mirror the behaviours of their leaders and so when we take ownership of our actions, we encourage the same in others. If our people see us shifting blame or making excuses, they’ll likely adopt similar habits. Conversely, when we demonstrate accountability, we cultivate a workplace where responsibility and problem-solving take priority.
This also applies to setting expectations. You must be clear about goals, deadlines and responsibilities, making sure that accountability is a shared value across the business. When everyone understands their role and knows they will be held responsible for their contributions, the organisation becomes more productive and resilient.
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