Open communication is needed for maintaining a healthy organisational culture because it promotes transparency, builds trust and helps prevent misunderstandings. Encourage regular and open dialogue between employees and leadership through various channels. Hold monthly meetings where employees can ask questions and provide feedback directly to management. Implement anonymous suggestion boxes to allow employees to voice concerns or ideas without fear of reprisal.
Modelling open communication starts with leadership. Leaders should be approachable, listen actively and respond to feedback constructively. Demonstrating these behaviours sets the tone for the rest of the organisation. For example, if an employee raises a concern about workflow inefficiencies, address it promptly and transparently to show that their input is valued and acted upon.
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